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MTD Lawn Mower Parts Division of LMP Resource Group

  
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Help Using mtdlawnmowerparts.com

Finding Your Parts After You've Ordered
  Part Search   Cancellations or Changes
  Model Search   Returns
  Search by Description  
  Locating Your Model Number Further Information
    Security Code
Ordering Your Parts (Three Easy Steps)   Cookies
  1. Adding Items To Your Cart   Parts Warranty
  2. Purchasing Your Parts   Your Privacy
  3. Order Confirmation   Availability
    
Shipping  
  Shipping Methods and Costs  
  Multiple Warehouses  
  Shipping to P.O. Boxes  
Part Search  Back to Top

If you already know your part number, you may search for parts using the manufacturer part number. Enter your part number in the  Search box and click the "Go" button. Note that you must know the entire part number to use the Part Search.

For example, if your part number is 211125, type 211125 in the Part Search box and click the "Go" button. This will take you to a results page displaying the part number, a photo if available, the part description, price, and availability. Click on the "Add to Cart" button to add the part to your cart.
 
Model Search  Back to Top

If you don't already know your part number, you may search for parts using the manufacturer model number. First find your serial number on your equipment and download the owners manual from from here.  Then inside the owners manual, toward the end, you will find a parts breakdown of your model.  Write down the part(s) number and place it inside the search box and click the "Go" button.  
 
Search by Description  Back to Top

For a listing of parts matching your query,  follow these steps:
  • Type the part name in its simplest form into the search text box
    (Enter bagger instead of bagging unit)

     
  • DO NOT enter the pluralized form of a word
     
    (Enter belt and not belts)

     
  • Try different spelling variations of the same word
    (Ex: sparkplug vs. spark plug)
Locating Your Model Number/Serial Number  Back to Top

Look for a metal tag/sticker on your unit. Usually the tag/sticker will be in an easy-to-find place. Your model number and serial number will be on the tag. These numbers are very important when it comes to finding the correct part
 
1. Adding Items To Your Cart  Back to Top

To add an item to your cart, click on the "Add to Cart" button next to the part. This will add the item to your cart and take you to your shopping cart. From here you can make any changes to the item quantities, remove items one at a time, or empty your cart entirely. When you are satisfied with the contents of your cart, click on the "Proceed To Checkout" button. You will be taken to the next step in the purchase process, Purchasing Your Parts.
 
2. Purchasing Your Parts  Back to Top

Review your order for accuracy. Next select a shipping method and enter your shipping and credit card information. Note that all information on this page is protected by 128 bit SSL encryption. Once you have selected your shipping method and entered your credit card information, click on the "Submit" button. You will be taken the to the final step in the purchase process, Order Confirmation.
 
3. Order Confirmation  Back to Top

You will be given an order number, which you should make a note of for your records. You will also receive a confirmation by email with the details of your order. When your order ships, you will receive a shipment confirmation by email with the details of your shipment, including the tracking number. If tracking is available for your shipment method, a tracking link will appear in your email. Click on the link to track your parcel online.
 
Availability  Back to Top

 
In Stock The item is in stock in one of our warehouses, and will ship today if your order is placed before 3:00 PM Eastern time. If your order is placed after 2:00 PM EST, your in stock items will ship on the next business day.
On Order Item is on order and usually ships in 3 - 5 business days. Order today and you should receive your on order parts in one week.
Special Order Item is not in stock and must be ordered. Item usually ships in 10-14 business days.

The in-stock portion of orders received later than 3 p.m. Monday through Thursday will ship the next day. The in-stock portion of orders received later than 4 p.m. on Friday or anytime on Saturday or Sunday will ship the following Monday.
 
Shipping Methods and Costs  Back to Top

Mtdlawnmowerpart.com will ship your parts to any physical address within the contiguous United States or Alaska. Because of duty restrictions Mtdlawnmowerpart.com is unable to ship most items to Canada. If you are a Canadian customer interested in purchasing parts from us, please email customerservice@mtdlawnmowerparts.com with the details and you will be advised as to the cost of shipping to you. Mtdlawnmowerpart.com do not ship to Hawaii, Puerto Rico, or United States offshore territories, including APO/FPO US military bases.

Please note that Mtdlawnmowerpart.com uses UPS, FEDEX, DHL, and other common ground carriers, not all methods are available from all of Mtdlawnmowerpart.com's warehouses. Costs include shipping and handling (no additional handling charges).

 
Standard $12.95 Arrives in 3-5 business days
or 3-7 business days, depending on the warehouse.

So that you get your parts as quickly as possible, Mtdlawnmowerpart.com will ship your parts as soon as they become available. Regardless of the number of shipments it takes to complete your order, you will only ever be charged freight once (see "Oversized Items and Extra Shipping Charges" below).
 
Oversized Items and Extra Shipping Charges  Back to Top

In some cases customers are required to pay extra shipping charges beyond those listed above. Extremely large items may be restricted to more expensive methods (air shipment only, for instance) or the weight or size of certain parts may cause excessive charges. In those cases the customer will be contacted and offered the choice of cancelling the order, or paying the extra freight. Customers will not be charged additional freight without their authorization.
 
Multiple Warehouses  Back to Top

Mtdlawnmowerpart.com operates several warehouses throughout North America, with different product lines available at each. Our online system has been designed to calculate the lowest possible shipping costs for you, and will attempt to have your order shipped from only one warehouse if possible. If necessary, your order may be split between two or more of our warehouses. If this happens, it will be clearly displayed to you in the Order Submission page what you will be charged for shipping. You will never be charged more for shipping than is displayed in the Order Submission and Order Confirmation pages. Some warehouses do not have all shipping methods available, so you will have the opportunity to select a shipping method for each of the warehouses involved in your order.
 
Shipping to P.O. Boxes  Back to Top

Customers should provide street / civic addresses. Some of our warehouses ship only by courier and cannot ship to PO boxes. Customers who put in PO box addresses will be contacted via email for a correction. Mtdlawnmowerpart.com is not responsible for delays in shipping this may cause.
 
Cancellations or Changes  Back to Top

Mtdlawnmowerpart.com processes your order as quickly as possible. When we receive your order, it is routed electronically to one of our warehouses. If you would like to cancel an order, please contact us at customerservice@mtdlawnmowerparts.com immediately, so that your order can be cancelled before it ships. Once your parts have been shipped, you must wait for them to arrive in order to return them for a full refund. Orders cancelled before any items have shipped will have all shipping costs refunded.

Your confirmation email may not arrive until after your purchase has already shipped, so please contact us immediately at 888-338-3788 if you wish to cancel or make changes to your order.
 
Returns  Back to Top

No merchandise can be returned without a Return Merchandise Authorization number. Shipping charges are not refundable and there will be a 20% restocking fee for all merchandise returned within 30 days of purchase. No returns on special orders or merchandise that is used or shows sign of wear or damage. No returns on electrical components. No returns after 30 days. All returns are subject to inspection prior to a credit being authorized.

Please Note: Electronic or electrical parts which show signs of being installed or used CANNOT be accepted for refund under any circumstances.

If your part arrives damaged, you must contact us within 10 days of receiving the damaged part. If Mtdlawnmowerpart.com is not contacted within 10 days of receipt of the damaged goods you will be ineligible for any refund.

All returns must have authorization, which can be obtained by contacting customer support at customerservice@mtdlawnmowerparts.com. Please include your name, phone number, order number, and reason for the return. When returning your order, please make certain your order number is clearly indicated on the outside of your package. Allow up to 2 weeks for the refund to appear on your credit card statement.
 
Security Code  Back to Top

For your security, Mtdlawnmowerpart.com require the security code located on the back of your credit card. Flip over your card and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.
Cookies  Back to Top

Cookies are small bits of information that are stored by your browser either in memory or on your computer's hard drive. Our cookies are used to maintain the information in your shopping cart and nothing more. Most browsers accept cookies by default but you can usually change your browser to prevent cookies from being accepted. In order to make use of this site, you need to make sure that cookies are enabled in your browser.
 
Secure Shopping  Back to Top

Our Safe Shopping Guarantee protects you while you shop at Mtdlawnmowerpart.com so you never have to worry about credit card safety. We guarantee every transaction you make at Mtdlawnmowerpart.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Mtdlawnmowerpart.com. See below for further details of this guarantee.

Why is Mtdlawnmowerpart.com so safe? When you shop at Mtdlawnmowerpart.com, you'll be one of thousands of customers who have safely shopped with us without credit card fraud. Our Secure Sockets Layer (SSL) software is the industry standard. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.

Still don't want to use your credit card on the Internet? That's OK, too. Just contact us at customerservice@Mtdlawnmowerpart.com and we'll be happy to take your order via email. Please note that sending credit card details via email is not as safe as using our on-line secure ordering system.

If you're not comfortable transmitting this information online at all, simply call Mtdlawnmowerpart.com's customer service staff at 888-338-3788 between 9:00 AM and 5:00 PM Eastern time Monday to Friday or Saturday between 9:00 AM and 12:00 PM, and we'll be happy to take your order over the phone. Your order can be placed most quickly if you conduct your research using the web site first, and have your part numbers ready for the Customer Service Representative.
 
Parts Warranty  Back to Top

Unlike many of our competitors, Mtdlawnmowerpart.com sells only Original Equipment Manufacturer (OEM) parts, which means our parts are the parts the manufacturer recommends and not after-market parts that may or may not work properly on your appliance. All our OEM parts carry a one year manufacturer's warranty.
 
Your Privacy  Back to Top

Mtdlawnmowerpart.com respects your privacy as a customer. That's why all personal information you provide to us is held in the strictest confidence and will not be made available to any outside agencies.

We need your email address to provide:
  • Your order confirmation
  • A tracking number for your shipment(s)
  • Login for cancellations and returns
  • Refund confirmation for any returns
We hate spam as much as you do so we'll never give your email address to anyone else

 

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